At Abey Solutions, we are committed to delivering high-quality dental and surgical instruments. If you are not fully satisfied with your purchase, our refund policy ensures a fair and transparent process.

Returns Eligibility

• Item is defective, damaged, or incorrect
• Product is unused, unsterilized, and in original packaging
• Return request is made within 7–14 days of delivery

Items not meeting these conditions may not be eligible.

Non-Returnable Items

• Used or sterilized instruments
• Customized or special-order products
• Clearance or final sale items

Refund Process

• Submit a return request with order details
• Our team reviews and approves eligible requests
• Return the item as instructed
• Refund processed after inspection

Refund Method

• Original payment method
• Processing time: 5–10 business days

Shipping Costs

• Customer pays return shipping (unless our fault)
• Original shipping is non-refundable

Damaged or Incorrect Orders

Contact us within 48 hours with photos. We will arrange a replacement or full refund at no extra cost.